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Return Policy

What is the 7-Day Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me?

Every piece of jewelry sold at TheTiana.com is covered under our 7-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either issue you a Credit Note or send a replacement product to you, provided the procedure below is followed.

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at info@thetiana.in
or call us on 011 4358 0303, within 7 days from the date of delivery. The defective product or part will be recalled and a replacement
will be shipped immediately, or we will issue a credit note for the same amount. 

The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:

  • Any jewelry that exhibits physical damage to the box or to the product
  • Any jewelry that has been washed
  • Any jewelry not in its original condition
  • Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included
  • with the product at the time of delivery
  • Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or
  • otherwise unreadable serial number


How do I cancel an order on TheTiana.com?

Cancellation before product has shipped:

  • If you cancel your order before your jewelry has shipped, we will refund the entire amount.
Cancellation after product has shipped:

  • If your jewellery has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
  • If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 7-Day Replacement Guarantee for further details.

How do I return a purchased item? What is the procedure to return a product to Voylla?

In order to initiate a return, please call our customer service at 011 4358 0303 or email us at info@thetiana.in

 

Our customer service representative will help you with the process.

 

  • Complete the shipment return form that comes with your order. 
  • Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
  • Please send the return shipment back to our warehouse at the address below.

 

The Tiana
70 B,
Khan Market,
New Delhi,
Delhi 110003 

How will I be refunded for the return?

Our Quality Check team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return,
you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking,
the refunded amount will be credited back to your account.